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We deliver on business days (Monday to Friday, excluding public holidays).
Orders placed on weekends and public holidays will be dispatched the next business day.


If you have any further queries about Deliveries, please email us at or call:

LOCAL: +1 855-553-4454

Note: During major promotional events and special occasions (such as Christmas) please allow an additional 1-2 business days for your delivery to arrive.


All shipments outside the USA may be subject to import duties and taxes. Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside of USA may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be as customs policies and import duties vary from country to country. Heidi Klum Intimates cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. If you refuse to pay these charges your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result of this occurrence. You may want to contact your local customs office for further information.

Delivery may be delayed by local customs. Unfortunately this is out of our control.

Once your parcel has arrived in your country, it will be passed on to an internal courier or postal service for delivery.


We collect sales tax for orders delivered to California (this will be calculated at checkout).


Every order dispatched will have a unique tracking number to allow you to follow your delivery from our warehouse to your door!

You will receive an e-mail from us when your order leaves our warehouse.
This e-mail will include a tracking number, but more importantly a link to follow to track your order.
If you don't receive this e-mail or can't locate it just contact Customer Service or send us an e-mail and we can track it for you.