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Heidi Klum Intimates will accept returns for items purchased on the Heidi Klum Intimates online store that are received back within 30 days from delivery date for a refund or store credit. Returns received back after 30 days from delivery date will not be accepted. Please note that shipping charges are non-refundable. We do not accept exchanges, however you may return for a refund or store credit and place a new order for the item, size and color of your choice.
Orders placed between November 29, 2016 and December 23, 2016 are eligible for our extended holiday return policy. During this period, we will accept returns postmarked by January 15, 2017.
Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order. You may also be charged a $13 rejection processing fee for all rejected returns.
We recommended that you ship your return using a carrier who will provide your package with a tracking number to ensure that your package is returned to our warehouse. We suggest that you use FedEx, UPS or Insured Parcel Post for your return. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost. Once a return arrives at our warehouse, it will take us 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed.
You should see a refund post to your credit card account within 2-4 business days. Please note that your banking institution may require additional days to process and post this refund to your account once they have received the information from us.
International returns - The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account. Returns, refunds and store credits may be made at the discretion of Heidi Klum Intimates.