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Terms & Conditions

INTRODUCTION

You should only access and use this website once you have read, accepted, and agreed to comply with the terms. Your use of this website including for the purposes of placing an order, registering an account or signing up to receive our e-mails is deemed to be your acceptance of the terms. If you do not agree with any of the terms, do not access or use this website.

These terms shall supersede any subsequent terms or conditions included with any purchase order, whether or not those terms or conditions are signed by us.

CONSENT TO RECEIVE E-MAILS

By ordering product or registering on the website and agreeing to sign up to the e-mail marketing newsletter, you consent to being sent information via e-mail from the Bendon Group.

You can unsubscribe via a link in our e-mails, or by contacting our Customer Service Team and we will remove you from any marketing e-mail communications. If you opt out of receiving communications via e-mail, you will be removed from our e-mail database. However, your account will still be valid for your use.

You may contact us at any time and request your personal information or ask us to no longer use your personal information for marketing.

CUSTOMER SERVICE

NEED HELP?

If you have any further queries about Deliveries, please email us at

customerservice@heidiklumintimates.com or call:

Note: During major promotional events and special occasions (such as Christmas) please allow an additional 1-2 business days for your delivery to arrive

PRODUCTS, CONTENT AND SPECIFICATIONS

All features, content, specifications, products and prices of products and services described or depicted on this Website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this Website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regards to the possession, use and sale of any item purchased from this Website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

NO WARRANTY OR REPRESENTATIONS

We make no warranty or representations about the accuracy, reliability, completeness or timeliness of the content on this website. The content of this website may contain inaccuracies or typographical errors. We have no liability for any errors or omissions and your use of this website and the content is at your own risk.

BINDING CONDITIONS AND VARIATIONS

The terms of this website are legally binding. We reserve the right to make changes to this website and its terms at any time. You will be bound by the amended terms from the time that we post the updated terms on this website. You should visit this page before each access or use of this website and periodically to review the terms.

EXCLUSIONS AND LIMITATIONS OF LIABILITY

We are not liable for any losses or damages caused by this website or any website linked to or from this website. All statutory or implied terms, conditions or warranties concerning the quality or condition of this website, or any goods, information, service, material, advice or recommendation supplied by us to you through this website, are excluded to the fullest extent permitted by law.

If we breach any term, condition or warranty which cannot lawfully be excluded at law, our liability for a breach of the applicable term, condition or warranty is limited to either, at our election: (a) the resupply of the goods you have purchased through this website on the purchase order in respect of which the claim arises; or (b) payment of the amount you paid us for those goods.

We will not be under any liability to you or any other person for any loss of profit or anticipated profit, loss of data, loss of use, damage to goodwill or loss due to delay, or other direct or indirect loss or damage (including indirect or consequential loss or damage,) however caused (including due to breach of contract, negligence and/or breach of statute) which may be suffered or incurred or which may arise from or in connection with your use of this website or your use of or reliance upon any of the information, services and/or materials contained in it or provided by it to you or our negligence or our breach of our obligations under these terms.

We do not warrant that any of the functions contained in this website or your access to this website will be uninterrupted or error-free, or that any notifications, will be made in a timely manner, or at all.

INDEMNITY

You indemnify Bendon Online and hold it harmless against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from any breach by you of these terms, your access and/or use of this website or reliance on its contents or information received through it by you or any person accessing any content through you.

LINKS TO THIRD PARTY SITES

We will from time to time publish links to third party websites on this website. Content, hyperlinks or information held on those other sites are not under our control.

We do not endorse any material on any linked sites and do not provide any warranty, or assume any responsibility regarding the quality, accuracy, source, merchantability, fitness for purpose, or any other aspect of the material on any linked sites.

We do not warrant that the material on any linked sites does not infringe intellectual property rights of any other person. Any dealings you have with a linked site are at your own risk. We accept no liability for any act, omission or default, whether negligent or otherwise, or any loss or damage occasioned by such negligent act or omission, of any service provider or third party in respect to a linked site.

COPYRIGHT AND TRADE MARKS

The content of this website including all information, text, graphics, names, logos, trademarks, brands, designs, software and advertisements ("content") are the property of Bendon Online or an alternative owner and are protected by copyright, trademark and other intellectual property rights, unless expressly indicated otherwise on this website. You may access and display these pages on a computer or a monitor, and print out for your personal, non-commercial use any page or part of any page of this website. All other use, copying or reproduction (including reproduction or display on any other website by way of 'framing' or otherwise) of any part of this website is prohibited unless expressly stated otherwise and rights not expressly granted herein are reserved. You must not use this website in any manner or for any purpose which is unlawful, or which violates the rights of any owner of any content. Unless expressly stated otherwise, nothing contained in this website should be construed as a licence or right of use of any trademark or copyrighted material displayed on the website without the express written permission of the owner of the trademark or copyright.

VIRUSES

We do not represent or warrant that this website and any other information or material contained in, downloaded or accessible from this website, is free from computer viruses, worms, trojans or any other harmful code which may affect your software or systems. You should protect your software and systems by installing and implementing your own security and system checks.

ORDER ACCEPTANCE POLICY

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your Order, nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your Order, to accept or decline your Order for any reason. We also reserve the right, at any time after receipt of your Order and without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the payment method used.

DELIVERIES

We will accept payment from most major credit and debit cards including Visa, MasterCard, Discover and American Express. Our HeidiKlumIntimates.com site offers Delivery to the following countries: Australia, New Zealand, United States of America, Canada, United Kingdom and all European Union countries. We will accept payment from billing addresses outside of these countries but will only deliver products to addresses within.

International shipping is charged on a flat rate basis, regardless of the weight of your parcel. Shipping will be automatically calculated at the checkout page when both the delivery destination and service option is selected. Your order will be dispatched via the most suitable carrier, depending on size and weight.

CUSTOMS & DUTY

Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside of United States of America may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be as customs policies and import duties vary from country to country. Heidi Klum Intimates cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. If you refuse to pay these charges your parcel may be abandoned, and we will not be held responsible for any loss of funds as a result of this occurrence. You may want to contact your local customs office for further information.

Delivery may be delayed by local customs. Unfortunately this is out of our control.

Once your parcel has arrived in your country, it will be passed on to an internal courier or postal service for delivery.

PAYMENT METHODS AND PROCESSING

We currently accept Visa, MasterCard, American Express, and Discover. Payment processing will not begin until we receive all the information we need. We process all payments after you click the "Place Order" button. For all payments we will e-mail a tax invoice to you with your Order Confirmation. Your tax invoice is your proof of purchase.
 Please Note:

  • You may be required to provide further identification for additional security reference checks.

PRICES

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of any applicable taxes. Delivery costs will be charged in addition; any applicable charges for delivery are highlighted at checkout. Bendon Group website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on any Bendon Group website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside of United States of America may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be as customs policies and import duties vary from country to country. You may want to contact your local customs office for further information.

Delivery may be delayed by local customs. Unfortunately this is out of our control.

PROMOTIONS

  • Promotions, discounts, offers, multi-buys and promotional codes (collectively "Promotions") are valid for the specified time period for purchases of included product and may only be used once unless otherwise stated.
  • One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited.
  • Promotions cannot be combined with other promotions.
  • Promotions do not apply to sale items, delivery, gift wrapping, taxes or duties or similar services, unless otherwise stated.
  • Promotions cannot be applied retroactively to previously placed orders or to orders that are placed after the Promotion has ended.
  • For promotions requiring a minimum order value, charges for delivery and/or the cost of the gift with purchase do not count towards the minimum order value requirement.
  • For promotions where you must buy two (or more) items to get a reduction on the third (additional) item(s), the discount will be applied at checkout to the lowest priced item.
  • If merchandise was purchased with a Promotion and subsequently returned within 30 days of the date of purchase, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
  • If merchandise was purchased with a Promotion and subsequently returned within 30 days of the date of purchase, if the customer return results in the spend falling under the offer threshold, the dollar discount will be removed. This will not apply to like for like exchanges.
  • If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
  • Promotional items are available only while stocks last; Bendon Group websites do not issue rain checks for items that run out of stock.
  • Bendon Group websites can, at its sole discretion, extend or terminate a Promotion at any time.
  • By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.

SALE EVENTS

  • Sale, Flash Sale, Online Outlet, Mid-season Sale, End of Season Sale (collectively "Sales") are valid for the specified time period for purchases of included product.
  • To receive Sale pricing you must complete your purchase during the specified time period. Adding products to your shopping cart does not constitute a completed purchase.
  • A sale item is defined as any merchandise that is not full Recommended Retail Price (RRP)
  • % Off refers to the Recommended Retail Price (RRP)
  • Sale pricing is as marked, unless otherwise stated.
  • Sales are subject to size and stock availability.
  • Sales cannot be used in conjunction with any other offer, unless otherwise stated and promotional pricing cannot be applied to an order that has already been completed.
  • There is no refund on Online Outlet and Online Only Flash Sale merchandise unless the items are flawed or damaged, however, we will offer an exchange for incorrect fit.
  • If merchandise was purchased during a Mid-Season Sale or End of Season Sale and subsequently returned within 30 days of the date of purchase, you will be issued a credit or refund at the sale price and, if the Sale has expired, it cannot then be applied to a replacement or future order. This will not apply to like for like exchanges.
  • Sales do not apply to delivery, gift wrapping, taxes or duties or similar services, unless otherwise stated.
  • Sale pricing cannot be applied retroactively to previously placed orders or to orders that are placed after the Sale has ended.
  • Sale items are available only while stocks last; Bendon Group websites do not issue rain checks for items that run out of stock.
  • Bendon Online can, at its sole discretion, extend or terminate a Sale at any time.
  • By purchasing Sale items, you agree that you have understood the terms and conditions of that Sale.

PROMOTIONAL CODES

Promotional codes are only available for use online at any of the website listed above under Bendon Group Websites, unless otherwise stated. To qualify for the promotion you will need to meet the purchase criteria and enter the promotion code at checkout. Each promotional code will have an expiry date by which you will need to redeem the offer. Promotion codes can only be redeemed once per customer and cannot be used in conjunction with any other offer. Promotional codes are applied to the product order value and exclude gift cards, gift wrapping and delivery, unless otherwise stated.

SUPPLY OF YOUR PRODUCTS

Subject to these terms, we will supply to you the products indicated on your Order Confirmation. When your Order items have been dispatched, we will e-mail you to confirm dispatch of the products in your Order and will include a delivery tracking number for your Order.

DELIVERY OF YOUR ORDER

Delivery time varies depending on the delivery address. For specific delivery time frames visit our dedicated Delivery page We encourage you to visit My Account to view the delivery status of your Order. We use our reasonable efforts to deliver your Order according to the estimated delivery time provided, however, the estimated delivery times may change for reasons including those which are beyond our control. We do not guarantee delivery times and we will not be held accountable for late deliveries or for loss, or damage relating to late deliveries. If your Order has not arrived before the estimated delivery time, please contact us. Title and risk of loss to all orders will pass to you on delivery. Unless otherwise agreed by us, we will deliver your Order to the delivery address indicated on your Order Confirmation. The purchase of goods is subject to availability. In the event that multiple items are ordered, part deliveries may be made where stock is not available or stock is on back-order. If stock is on back-order you will be notified of this at the time you add the product to your shopping bag. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.

ACCEPTANCE OF THE GOODS

You are responsible for inspecting Your Order for any faults upon receiving Your Order.

RETURNS

We offer returns for products that are of an incorrect size, colour, or other fault, as long as the return is received by us within 30 days of the date of purchase, proof of purchase is available, the returned products are in original condition and not worn or soiled.

Returned items must include all packaging, with tags still attached.

When returning an item your refund will be processed via the same payment method that was used for the original purchase.

Refunds for 'change of mind' purchases will require the customer to pay for return postage. This will be deducted from the refund amount if required. However, for product exchanges, a replacement for the product that you ordered will be sent to you, at our expense, after we have received your returned product.

The estimated delivery time for the replacement product will be the same as stated for the original product.

For more information please visit our dedicated Returns page.

CHANGE OF ADDRESS

We cannot be held responsible for an incorrect address being entered on your Order. Address Confirmation is shown on the checkout page and in the Order Confirmation e-mail If this is not noticed until after your Order is finalised, please contact us immediately. We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted.

YOUR INFORMATION AND OUR PRIVACY POLICY

Please refer to our Privacy Policy for more information.

CREDIT CARD FRAUD

We employ Sift Science technology software for transactions completed on this website. We will not be responsible for any damages, or consequential losses (whether direct or indirect), suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

CREDIT CARD INFORMATION SECURITY POLICY

Bendon Online uses the Cybersource/Visa Gateway for its online credit card transactions.

Cybersource/Visa processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

  • Payments are processed in real-time
  • Bendon Online does not have access to your full card number, this credit card payment is secured Cybersource/Visa
  • Cybersource/Visa has bank grade security. All transaction details are stored in their PCI-DSS compliant Data Center

FRAUD PROTECTION OR PREVENTION PROCEDURES

When you place your Order by either Credit Card or PayPal you may be sent an e-mail from our Fraud Prevention Officer requesting further information, such as a copy of your credit card and drivers license for identification. These information requests are sent to help protect Credit Card and PayPal account holders from online fraud. After verification, the information you submit will be destroyed. In this case, until your order has passed internal Fraud Prevention procedure checks your order will remain on Pending status. If you do not provide the requested information within 7 calendar days, your order will be cancelled and your payment will be refunded to the payment method you used.

MISCELLANEOUS

To the fullest extent permitted by law, these Terms and Conditions and any claim or dispute arising out of or relating to these Terms and Conditions, including but not limited to the Website, will be governed by and construed in accordance with the laws of the State of California, without regard to its choice of law principles. Except as otherwise prohibited by law, any claim or dispute must be brought within one (1) year from the date the cause of action arises. Any claim or dispute arising out of or relating to these Terms and Conditions, including but not limited to the Website, shall be subject to the exclusive jurisdiction of the state and/or federal courts located in Orange County, in the state of California and you hereby consent and submit to the personal jurisdiction of such courts. You may not use or export or re-export the materials at the Website or any copy or adaptation in violation of any applicable laws or regulations including without limitation United States export laws and regulations. If any provision of these Terms and Conditions is held to be unlawful, void, or for any reason unenforceable, such offending provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions. These Terms and Conditions, together with the Privacy Policy, constitute the entire agreement between you and Bendon Online relating to your use of the Website, superseding any other agreement between you and Bendon Online with respect to the subject matter of these Terms and Conditions. Section headings in these Terms and Conditions are for convenience only and have no legal or contractual effect. If any provision of these Terms and Conditions shall be found to be unenforceable, the other provisions shall still remain in full force and effect. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

TERMINATION

We may terminate these terms and your access to this website at any time without notice. In the event of termination you are no longer authorised to access the website. All restrictions imposed on you, disclaimers and limitations of liability set out in these terms will survive termination. We reserve the right to withdraw access to this website at any time without notice. You must terminate your link to this website if we request you to do so, either directly or by notice on this website.